Frequently Asked Questions

Capabilities

  • We design and produce a wide range of events, including private celebrations, weddings, corporate events, brand activations, and special occasions. From custom décor to large-scale installations, we work with you to bring your vision to life.

  • Absolutely. You can share inspiration photos, reference images, sketches, or an existing design. We can work from your ideas or collaborate with you to develop a custom concept tailored to your event.

  • Yes! We regularly collaborate with event planners, venues, businesses, and corporate clients to help execute events of all sizes.

  • Yes, many of our backdrops and installations can be used outdoors. Outdoor setups are subject to site conditions, weather, and safety requirements. Please let us know if your event will be outdoors so we can recommend suitable options.

Estimates

  • You can request a quote by contacting us with your event details, design ideas, and a list of the items or services you’re interested in. The more information you provide, the better we can understand your needs and prepare an estimate.

  • To prepare an accurate estimate, please provide the following details whenever possible:

    • Event date and location

    • Event type and estimated guest count

    • Inspiration photos or design references

    • Rental items or custom fabrication needs

    • Delivery, setup, and breakdown requirements

    • Event schedule and venue access times

    All quotes are itemized so you can review the costs associated with your order.

  • How far in advance should I book?

    We recommend booking as early as possible to allow sufficient time for planning, design, fabrication, and scheduling.

    • Custom fabrication: Ideally, book at least two months before your event.

    • Rentals: We recommend booking at least two weeks in advance.

    Bookings are subject to availability, and earlier reservations are encouraged.

  • We calculate fees based on scope, complexity, and projected resources, then present a transparent proposal.

  • Delivery, installation, and breakdown costs depend on the location, items ordered, access requirements, and schedule.

    All quotes are itemized so you can clearly see the applicable charges.

Booking

  • Yes, a minimum order or project amount may apply, depending on the scope of the project. We may make exceptions for select rentals, smaller items, and certain projects on a case-by-case basis.

  • Yes. A 50% deposit is required to secure your booking, with the remaining 50% due upon completion of the project or as outlined in your agreement.

  • Outdoor installations are subject to weather conditions. If severe weather is expected, we will work with you and your event team to discuss possible adjustments or alternative arrangements. Safety, venue restrictions, and the feasibility of the installation will determine the available options.

  • Deposits are nonrefundable for cancellations. If you need to reschedule, your payment may be eligible for store credit, subject to approval and availability. Please contact us as soon as possible if your event date changes.

Rental Policies

  • Rental periods are generally based on the duration of your event and the agreed-upon delivery and pickup schedule. Breakdown or pickup scheduled after 11:00 p.m. may incur an additional fee. Any special timing arrangements should be confirmed in advance.

  • es, self-pickup and return may be available for eligible rental items, subject to prior arrangement.

    Certain items require professional delivery and installation, including:

    • Lighting installations

    • Photo booths

    • Backdrops and custom installations

    • Dance floors

    • Event bars

    Please confirm pickup eligibility when requesting your quote.

  • Yes! Custom items created specifically for your event, such as pieces featuring personalized names, dates, or wording, may be yours to keep, as specified in your quote or agreement. Rental components and reusable structural elements remain our property unless otherwise agreed.

  • Clients are responsible for rental items during the agreed rental period. Any loss, damage, or misuse may result in additional charges, including repair or replacement costs. If an item cannot be repaired, the client may be responsible for the cost of recreating or replacing it, in accordance with the rental agreement.

Delivery & Installation

  • Yes. We offer delivery, setup, installation, and breakdown services for applicable orders. Services are coordinated based on your event schedule, location, and project requirements.

  • Yes! We serve Oʻahu and can accommodate select projects on neighboring Hawaiian islands. Inter-island transportation, delivery, and logistical costs may apply.

  • We can work with a variety of venue layouts and site conditions. Requirements depend on the installation and may include adequate access, setup time, clearance, power, or approved mounting points.

    Please share your venue and any restrictions in advance so we can coordinate the setup appropriately.

  • Delivery, installation, and breakdown costs depend on the location, items ordered, access requirements, and schedule.

    All quotes are itemized so you can clearly see the applicable charges.